Introduction
As part of our managed hosting service, we maintain agency licenses for premium themes and plugins that our clients use to build their websites. While these tools are carefully selected for their reliability, occasional issues may arise. Here's how we handle troubleshooting and support to ensure your website runs smoothly.
Our Support Approach
When you encounter any issue with your premium themes or plugins, there's no need to troubleshoot it yourself. Simply let us know, and we'll take care of everything:
- Immediate investigation by our experienced team
- Direct communication with plugin/theme developers when needed
- Regular updates and status reports
- Complete resolution management
Common Scenarios We Handle
Our team routinely addresses various situations, including:
- Visual layout issues
- Feature functionality problems
- Update-related concerns
- Plugin compatibility questions
- Performance optimization needs
Our Proactive Measures
To minimize potential issues, we:
- Maintain all software updates
- Perform regular compatibility checks
- Create automatic backups before any changes
- Monitor plugin and theme performance
- Keep detailed documentation of your setup
Weekend Update Schedule
To avoid disrupting your workday, we typically perform updates during weekends. This scheduled maintenance helps ensure your website remains secure and functional while minimizing any impact on your business operations.
Direct Developer Relations
As your technical partner, we:
- Maintain direct relationships with plugin and theme developers
- Handle all technical communications on your behalf
- Advocate for quick resolution of any issues
- Keep you informed of progress without technical complexity
How to Request Support
If you notice any issues with your website's themes or plugins, simply:
- Email us: support [at] webops [dot] host
- Submit a ticket: Support Portal
- Regular support: Available 7 days a week, 9 AM to 5 PM
- Emergency support: 24/7 for urgent issues
Let us handle the technical details while you focus on your business. Our team is here to ensure your website's premium themes and plugins work perfectly, providing the professional experience your clients expect.
