Your Gateway to Expert Support
The WebOps Hosting Client Portal provides a centralized hub for managing your hosting services and getting the support you need. While we handle all technical aspects of your hosting, the portal makes it easy to request assistance and track the progress of your support requests.
Accessing Your Client Portal
To access your client portal:
- Visit https://www.webops.host/clientarea.php
- Log in with your email address and password
- Once logged in, you'll see your personalized dashboard with all your services and support options
Creating a Support Ticket
There are two easy ways to start creating a new support ticket:
- Click the "Open Ticket" link directly from your dashboard
- Click on "Tickets" in the main menu, then select "Open New Ticket"
Choosing the Right Department
After clicking to open a ticket, you'll be asked to select the appropriate department for your request:
- Support: For technical issues or when something isn't working as expected
- Billing: Questions about invoices and payments
- Sales: For quotes or help choosing a plan
- Domains: Domain registration, renewal, and transfer requests
- Content Operations: Website content updates and changes
- General Enquiries: All other questions and requests
Managing Your Existing Support Tickets
The Tickets section of your portal allows you to:
- View all your current and past support requests
- Check the status of existing tickets
- Reply to ongoing ticket conversations
- Reference previous solutions for similar issues
Best Practices for Support Requests
While we handle all technical aspects of your hosting, providing certain information helps us assist you more quickly:
- Include your domain name in the ticket
- Clearly describe what you'd like us to do
- Mention any specific deadlines
- Attach screenshots if relevant to your request
Need Immediate Assistance?
We're here to help you through multiple channels:
- Client Portal: https://www.webops.host/clientarea.php
- Direct Ticket Link: https://www.webops.host/submitticket.php
- Email: support [at] webops [dot] host
Support Hours:
- Regular Support: 9 AM - 5 PM, 7 days a week
- Emergency Support: Available 24/7
Remember, we're here to handle all technical aspects of your hosting - no task is too small, and no question is too basic. Our team is ready to assist you with any request you may have!
