Understanding Scheduled Maintenance
At WebOps Hosting, we regularly perform scheduled maintenance to ensure optimal performance, security, and reliability of our hosting infrastructure. While we handle all technical aspects of these updates, we believe in keeping you informed about any planned maintenance that might affect your services.
How We Communicate Maintenance Windows
When maintenance is scheduled, we provide clear communication through:
- Banner notification at the top of all pages
- System Status Page notifications
- Email notifications to affected clients
- Updates in your client portal
What Our Maintenance Notices Include
Each maintenance notice provides comprehensive information about the upcoming work:
- Start Time and Duration: Exact start time (in UTC) and estimated duration
- Affected Services: Which servers or services will be impacted
- Expected Impact: Description of any potential service interruptions
- Purpose: Clear explanation of why the maintenance is necessary
- Status Updates: Real-time updates during the maintenance window
Sample Maintenance Notice
Here's an example of how we communicate scheduled maintenance:
Title: Network Infrastructure Update - US-NYC1, NL-AMS1 Priority: Medium Status: Scheduled Affecting: System - Network Dear clients, We will be performing a network infrastructure update on [Date] from [Start Time] to [End Time] UTC. This maintenance will enhance network resilience and security. Impact: Brief connectivity interruptions of up to 5 minutes may occur during the maintenance window. Affected Servers: [Server List] Duration: [X] hours Start Time: [Date, Time UTC] We'll post updates here throughout the maintenance period.
During Maintenance Windows
While maintenance is in progress:
- Our team actively monitors all systems
- Real-time status updates are posted to our System Status Page
- Support staff remains available for any questions
- We work to minimize any service interruptions
After Maintenance Completion
Once maintenance is complete:
- We post a final update confirming successful completion
- Our team verifies all services are operating normally
- A summary of completed work is provided if relevant
Need More Information?
If you have questions about upcoming maintenance or need to discuss specific concerns, our support team is here to help:
- Support Ticket System: https://www.webops.host/submitticket.php
- Email: support [at] webops [dot] host
Support Hours:
- Regular Support: 9 AM - 5 PM, 7 days a week
- Emergency Support: Available 24/7
Remember, while we keep you informed about maintenance activities, you never need to take any action during these windows. Our team handles all technical aspects to ensure your services continue running smoothly.
