Understanding Emergency Maintenance
While we carefully plan most system updates during scheduled maintenance windows, there are times when immediate action is required to protect our hosting infrastructure and your services. Emergency maintenance differs from our regular emergency support in that it specifically involves critical system-wide updates or security patches that cannot wait for scheduled maintenance windows.
What Triggers Emergency Maintenance
- Critical Security Patches: Zero-day vulnerabilities requiring immediate action
- Infrastructure Issues: Hardware or network components requiring urgent attention
- Performance Degradation: Sudden system-wide performance issues requiring immediate resolution
- Third-party Service Updates: Critical updates from our infrastructure providers
Our Emergency Maintenance Protocol
When emergency maintenance is required, we follow a structured process to minimize impact on your services:
1. Assessment and Planning
- Rapid evaluation of the situation by our technical team
- Development of an immediate action plan
- Identification of affected services
- Risk assessment and mitigation planning
2. Client Communication
- Immediate notification through our status page
- Direct email communications to affected clients
- Clear explanation of the maintenance necessity
- Expected duration and potential impact details
3. Implementation
- Rapid deployment of required updates
- Real-time monitoring of system responses
- Continuous status updates
- Immediate response to any complications
What You Can Expect
During emergency maintenance:
- Regular status updates through our system status page
- Minimal service interruption whenever possible
- Clear communication about progress and completion
- Immediate access to our support team for questions
Post-Maintenance Procedures
- Comprehensive system verification
- Performance monitoring and testing
- Detailed incident report and documentation
- Implementation of preventive measures where applicable
Need Assistance?
While we handle all technical aspects of emergency maintenance, we understand you may have questions or concerns. Our support team is available to help:
- Regular Support Hours: 9 AM - 5 PM, 7 days a week
- Emergency Support: Available 24/7
- Support Ticket System: https://www.webops.host/submitticket.php
- Email: support [at] webops [dot] host
Remember, our team handles all technical aspects of emergency maintenance - you never need to take any action yourself. We're committed to maintaining the security and stability of your hosting services while keeping you informed throughout the process.
