Introduction
At WebOps Hosting, we take the security of your client portal account seriously. While we handle all technical aspects of your hosting services, we want to ensure you understand the security features available in your client portal to keep your account information safe and secure.
Account Security Features
Your client portal includes several important security features designed to protect your account:
- Strong password requirements
- Two-factor authentication (2FA)
- Security questions for account recovery
- Email verification system
Password Security
We enforce strong password policies to protect your account. When creating or updating your password, ensure it:
- Contains a mix of letters, numbers, and special characters
- Meets minimum length requirements
- Is unique and not used for other accounts
Email Verification
To ensure the security of your account, email verification is required when:
- Creating a new account
- Changing your email address
- Performing certain security-sensitive actions
Security Questions
Security questions provide an additional layer of protection for your account. These questions are used to:
- Verify your identity during password resets
- Provide additional authentication for sensitive changes
- Help recover account access when needed
Two-Factor Authentication (2FA)
For enhanced security, we recommend enabling two-factor authentication on your account. This feature:
- Adds an extra layer of security beyond your password
- Uses your mobile device for verification
- Protects against unauthorized access attempts
Additional Security Settings
Your account includes several other security options:
- Email notification preferences for account activities
- Login notification settings
- Access control for additional users (if applicable)
Need Help?
While these security features are available in your portal, our team is here to help with any security-related questions or concerns:
- Regular Support Hours: 9 AM - 5 PM, 7 days a week
- Emergency Support: Available 24/7
- Email: support [at] webops [dot] host
- Support Tickets: Submit a Ticket
Remember, you're never alone in managing your account security. If you need assistance with any security features or notice any suspicious activity, don't hesitate to contact our support team. We're here to ensure your account remains secure while you focus on your business.
