Introduction
At WebOps Hosting, we stand behind our services with a straightforward 30-day money back guarantee. We want you to feel completely confident in choosing us as your hosting partner, which is why we offer this risk-free trial period for all new hosting accounts.
What's Covered by Our Guarantee
Our money-back guarantee includes:
- Web hosting service fees
- Initial setup fees
- Managed service fees
- Any pre-paid hosting periods
Items Not Included in the Guarantee
For transparency, these items are not refundable under the 30-day guarantee:
- Domain registration fees (due to registry costs)
- SSL certificates
- Third-party licenses or services
- Additional services purchased after the initial hosting setup
How Our Guarantee Works
Understanding the timeline:
- Your 30-day period begins on the day your account is activated
- You can use all hosting features during this time
- If you're not satisfied, simply request a refund within the 30-day window
- We'll process your refund promptly, no questions asked
Requesting Your Refund
We've made the refund process simple:
- Contact our support team via email or support ticket
- Mention you'd like to cancel under the 30-day guarantee
- Provide your account information
- Let us know your preferred refund method
Common Questions
How quickly are refunds processed?
We process refund requests within 1-2 business days. The time it takes for the funds to appear in your account depends on your payment method:
- Credit card refunds: 3-5 business days
- PayPal refunds: 1-2 business days
- Bank transfers: 5-7 business days
What happens to my website and data?
We recommend backing up any content before requesting cancellation. We'll help you export your data before closing the account. Remember, once an account is cancelled, all associated data will be removed from our servers.
Can I keep my domain name?
Yes, while domain registration fees aren't refundable, you maintain ownership of your domain name and can transfer it to another provider.
After the 30-Day Period
If you decide to cancel after the 30-day guarantee period:
- Regular cancellation policies apply
- Service continues until the end of your billing period
- We'll help you transition your website and data
- No cancellation fees or hidden charges
Need Help? We're Here For You
Our support team is ready to assist with any questions about our money-back guarantee or cancellation process:
- Regular Support Hours: 9 AM - 5 PM, 7 days a week
- Emergency Support: Available 24/7
- Email: support [at] webops [dot] host
- Support Tickets: Submit a Ticket
Remember, while we offer this guarantee, we're committed to making your hosting experience exceptional from day one. Our team handles all technical aspects and provides comprehensive support, so you can focus on your business. If you have any concerns during your first 30 days - or any time - please reach out to us first. We're here to help!
