Introduction
We've compiled answers to the most common questions about cancelling our services. While we hope you'll stay with us, we understand circumstances change and aim to make the cancellation process as straightforward as possible.
General Cancellation Questions
How do I request a service cancellation?
Contact our support team via:
- Email: support [at] webops [dot] host
- Support ticket: Submit a Ticket
What information do I need to provide?
Please include:
- Your account details
- Which service(s) you want to cancel
- Preferred cancellation date
- Reason for cancellation (optional, helps us improve)
Hosting Service Cancellation
What happens to my website data when I cancel?
Our team will:
- Help you backup all website files and databases
- Assist with exporting email data
- Provide necessary credentials for migration
- Keep your data available for backup during the transition period
What about my domain name?
Domain registrations:
- Remain active until their expiration date
- Can be transferred to another registrar
- Transfer codes will be provided upon request
Professional Services Cancellation
Can I cancel Content Operations service?
Yes, with the following considerations:
- Already completed operations are non-refundable
- Unused pre-paid operations may be eligible for refund
- Monthly subscriptions can be cancelled at any time
- Service continues until the end of the current billing period
How do I cancel Privacy Compliance service?
For Privacy Compliance cancellations:
- Existing compliance documents remain valid
- Ongoing monitoring will cease at the end of the billing period
- You'll need to arrange alternative compliance monitoring
- We'll provide final compliance status report
What about Security Assurance service cancellation?
When cancelling Security Assurance:
- 24/7 monitoring continues until the end of billing period
- Final security audit report will be provided
- Recommendations for maintaining security after service ends
- Access to emergency response services ends with cancellation
Billing and Refunds
Will I receive a refund when I cancel?
Refund eligibility depends on several factors:
- New accounts within 30 days qualify for money-back guarantee
- Pro-rated refunds may apply for certain prepaid services
- Some services and items are non-refundable
- See our Refund Policies and Procedures for details
When does billing stop?
Billing policies by service:
- Hosting: Continues until end of current billing period
- Content Operations: Ends with current subscription period
- Privacy Compliance: Continues through current monitoring period
- Security Assurance: Active until end of billing cycle
After Cancellation
Can I reactivate my service later?
Yes, with these considerations:
- Accounts can be reactivated within 30 days of cancellation
- Data retention policies apply after cancellation
- New setup fees may apply for reactivation after 30 days
- Service availability and pricing may change
Need Additional Help?
Our support team is available to assist with any cancellation-related questions:
- Regular Support Hours: 9 AM - 5 PM, 7 days a week
- Emergency Support: Available 24/7
- Email: support [at] webops [dot] host
- Support Tickets: Submit a Ticket
Remember, if you're experiencing any issues with our services, please reach out to our support team first. We're committed to resolving any concerns and may be able to address the problems that are leading you to consider cancellation.
