Introduction
This article answers common questions about billing, payments, and account management at WebOps Hosting. We've compiled the most frequently asked questions to help you understand our billing processes and payment options.
Payment Methods
We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank Transfer (for annual payments)
- Cryptocurrency (Bitcoin, Ethereum)
Billing Cycles
Our standard billing cycles include:
- Monthly billing (default option)
- Quarterly billing (3-month cycles)
- Annual billing (12-month cycles with discount)
Invoice Timing
Invoices are generated and sent automatically:
- 7 days before the due date for monthly billing
- 14 days before the due date for quarterly billing
- 30 days before the due date for annual billing
Updating Payment Methods
To update your payment information:
- Log into your client area
- Navigate to Billing > Payment Methods
- Select "Add Payment Method" or update existing ones
- Follow the prompts to save your changes
Failed Payment Handling
If a payment fails:
- You'll receive an immediate notification
- We'll attempt to process the payment again after 24 hours
- Your services continue running during this grace period
- Support team will contact you if further action is needed
Refund Policy
Our refund policy includes:
- Prorated refunds for unused service periods
- Refunds processed to original payment method
- Credit applied to account for downgrades
- Processing time of 3-5 business days
Plan Changes and Billing
Upgrades
- Pay only the difference between plans for remaining period
- Charges prorated based on unused time
- Changes take effect immediately after payment
- Next invoice reflects new plan rate
Downgrades
- Credit received for unused portion of current plan
- New lower rate starts at next billing cycle
- No service interruption during transition
- Changes processed at end of current billing period
Accessing Invoices
To view or download invoices:
- Log into your client area
- Go to Billing > My Invoices
- Select any invoice to view or download
- Print or save as PDF for your records
Payment Security
We maintain the highest level of payment security:
- PCI DSS compliant payment processing
- SSL encrypted transactions
- No storage of complete credit card numbers
- Regular security audits and updates
Custom Billing Options
Available special billing arrangements:
- Custom billing cycles
- Multiple service consolidation
- Corporate billing requirements
- Special payment arrangements
Setting Up Automatic Payments
To enable automatic payments:
- Log into your client area
- Navigate to Billing > Payment Methods
- Add or select a payment method
- Enable "Automatic Payment" option
Tax Information
Important tax details:
- All applicable taxes listed on invoices
- Tax rates vary by jurisdiction
- Tax exemption certificates accepted if applicable
- Annual tax statements available upon request
Need Additional Help?
Our billing support team is here to help with any questions or concerns about your account. Contact us:
- Email: support [at] webops [dot] host
- Support Hours: 9AM-5PM, 7 days a week
- Emergency Support: 24/7
- Submit a ticket: https://www.webops.host/submitticket.php
For immediate assistance with billing matters, please include your client ID in all communications.
