Changelogs are reviewed throughout the week as new versions are released, making note of special update instructions from the developer.
Community Experience
We monitor support forums, twitter lists and slack channels to monitor for increases in support requests that may indicate an issue with the update
Non-Production Sites
Updates are first made to our test, development and staging websites that are not publicly available and monitored for errors and issues.
Weekly Updates
We install the available updates to WordPress core, plugins and themes, once every week, when traffic to the website is lowest, which is usually on weekends.
Post Update Checks
Sites are automatically and manually reviewed to verify there are no errors or visual changes. If there is an issue with the update, we investigate and attempt to address it, making any changes to settings as required.
Optional Client Reports
The weekly report that goes out to clients each week contains a list of all updates done to the site.
Frequently Asked Questions
Introduced with WordPress 3.7, Automatic Updates checks for available updates to WordPress, themes and plugins in the background and installs them without user intervention. Our Managed Updates are far from automated and involve a review of changes, rolling out updates on non-production sites first, manual and automated checks for errors and troubleshooting or reversing updates as needed.
We connect all WordPress websites to a central management dashboard that, when synchronized with managed websites, allows us to see the available updates to WordPress, themes and plugins. We also receive alerts, via email, when an available update addresses a security vulnerability.
Yes, we are able to update premium plugins and themes using the Envato Market plugin. When necessary, we also ensure the theme or plugin is registered (using the Envato purchase code) if this is also required for updates.
It generally isn't possible to update paid plugins and themes if the license has expired so the license will either need to renewed or the plugin or theme replaced with an alternative.
If issues occur with an update, we can immediately roll back while resolving any compatibility problems.
We perform security updates daily and complete WordPress core, plugin, and theme updates weekly. Each update undergoes careful review and testing before deployment to prevent any site disruption.
Keep Your WordPress Sites Up-to-date
We handle all WordPress updates, testing, and compatibility checks. You focus on growing your business.