This guide explains how to configure your email account on iPhone, iPad, or iPod Touch. We offer both automated and manual setup methods for your convenience.
Automated Setup Method
- Scan QR Code
- Open your iPhone camera
- Point camera at the QR code in your welcome email
- Tap the notification that appears
- Follow the automatic configuration prompts
- OR -
- Use Configuration Link
- Open the configuration link on your iOS device
- Format: https://yourdomain.com/email.mobileconfig?emailaddress=your.email@domain.com
- Allow profile installation when prompted
- Enter your device passcode if requested
Manual Setup Method
If automatic configuration fails, follow these steps:
- Open Settings
- Tap Settings on your iOS device
- Scroll down and tap "Mail"
- Tap "Accounts"
- Tap "Add Account"
- Enter Server Information
- Select "Other" at the bottom
- Choose "Add Mail Account"
- Fill in your name, email, and password
- Tap "Next"
- Configure Server Settings
- Incoming Mail Server
- Host Name: mail.yourdomain.com
- Username: your full email address
- Password: your email password
- Port: 993
- SSL: On
- Outgoing Mail Server
- Host Name: mail.yourdomain.com
- Username: your full email address
- Password: your email password
- Port: 465
- SSL: On
- Incoming Mail Server
Troubleshooting
- If Automatic Setup Fails
- Check your internet connection
- Ensure iOS version is up to date
- Try manual setup method
- If Manual Setup Fails
- Verify all server settings
- Confirm password is correct
- Check SSL settings are enabled
Note: Most users should use the automated setup method for the easiest configuration experience. Manual setup should only be used if automated setup fails.
Getting Support
For iOS mail setup assistance:
- Email: support [at] webops [dot] host
- Support ticket system: Available through your client portal
- Emergency support: Available 24/7
