This guide explains how to set up your email account on iPhone, iPad, or iPod Touch. It takes a couple of minutes and you only need to do it once.
Before You Start
Have your full email address and password ready. If you are not sure of the password, you can reset it in your client area or ask our support team.
You can also check that the account works at any time by signing in to webmail at https://webmail.yourdomain.com. If webmail works, the account is fine and any problem is in the app settings.
Automatic Setup
The quickest way is to let your iPhone or iPad configure itself. Open this address in Safari on the device, putting your own domain and email address into it:
https://yourdomain.com/email.mobileconfig?emailaddress=you@yourdomain.com
- Safari downloads a configuration profile
- Open Settings and tap the profile shown near the top
- Tap Install and enter your device passcode if asked
- Enter your email password when prompted
If that does not work, or you would rather do it by hand, follow the manual steps below.
Manual Setup
Follow these steps:
- Open Settings
- Tap Settings on your iOS device
- Scroll down and tap "Mail"
- Tap "Accounts"
- Tap "Add Account"
- Enter Server Information
- Select "Other" at the bottom
- Choose "Add Mail Account"
- Fill in your name, email, and password
- Tap "Next"
- Configure Server Settings
- Incoming Mail Server
- Host Name: yourdomain.com
- Username: your full email address
- Password: your email password
- Port: 993
- SSL: On
- Outgoing Mail Server
- Host Name: yourdomain.com
- Username: your full email address
- Password: your email password
- Port: 465
- SSL: On
- Incoming Mail Server
About the mail server name: use your domain on its own, with no prefix. If your email address is jane@example.com, the mail server is example.com for both incoming and outgoing mail.
If WebOps handles your email but your website is hosted somewhere else, use mail.example.com instead. If you are not sure which applies to you, contact support and we will confirm it for you.
Troubleshooting
- If Manual Setup Fails
- Verify all server settings
- Confirm password is correct
- Check SSL settings are enabled
Note: if you enter the settings by hand, take them exactly as shown above, including turning SSL on for both servers.
Getting Support
For iOS mail setup assistance:
- Email: support [at] webops [dot] host
- Support ticket system: Available through your client portal
- Emergency support: Available 24/7
