Understanding Scheduled Maintenance
At WebOps Hosting, we regularly perform scheduled maintenance to keep our hosting infrastructure fast, secure and reliable. We handle all the technical work, and we tell you in advance about planned maintenance that might affect your services.
How We Communicate Maintenance Windows
For standard scheduled maintenance that may cause a service interruption, we email the technical contact on file at least 48 hours in advance. Please keep that contact current in your account.
When Maintenance Happens
Standard maintenance windows are scheduled during off-peak hours, typically between 12:00 AM and 4:00 AM Eastern Time on weekends.
What Our Maintenance Notices Include
- Start Time and Duration: When the work starts and how long we expect it to take
- Affected Services: Which servers or services will be impacted
- Expected Impact: Any service interruption you may notice
- Purpose: Why the maintenance is necessary
Sample Maintenance Notice
Here is an example of a maintenance email:
Subject: Scheduled network maintenance on [Date] We will be performing a network infrastructure update on [Date] from [Start Time] to [End Time] Eastern. This maintenance will improve network resilience and security. Impact: Brief connectivity interruptions of up to 5 minutes may occur during the maintenance window. Affected Servers: [Server List] Duration: [X] hours Questions? Reply to this email or open a support ticket.
During and After Maintenance
- Our team monitors all systems while the work is in progress
- Support staff remain available for questions
- We verify that all services are operating normally once the work is complete
Need More Information?
If you have questions about upcoming maintenance or need to discuss specific concerns, our support team is here to help:
- Support Ticket System: /contact/
- Email: support [at] webops [dot] host
Support Hours:
- Regular Support: 9 AM to 5 PM Eastern, 7 days a week
- Emergency Support: Priority 1, available 24/7
You never need to take any action during these windows. Our team handles the technical work so your services keep running smoothly.