Is Something Wrong With My Site?
Our monitoring checks your services at intervals of no more than five minutes from several locations. An alert goes to the engineer on call after two consecutive failed checks, and that engineer works the incident through to resolution. We usually know about an outage before you do.
Our Status Page
We post incidents and planned maintenance on our status page, webopshosting.statuspage.io. We update it by hand, so it can lag behind a problem. If you subscribe to its notices, use an email address outside WebOps: during an email outage, notices sent to a WebOps-hosted mailbox may not reach you.
How to Reach Us About a Problem
If your site is down or behaving oddly, tell us, even if the status page shows nothing yet. Open a support ticket and include:
- The site or service affected
- When you first noticed the problem
- What you see (an error message, a blank page, slow loading)
A site that is offline is a Priority 1 issue. We answer those 24 hours a day, 365 days a year. For a Priority 1 issue, call or text +1 (302) 219-4769 at any time: that reaches the engineer on call directly. Outside support hours, only a call or text is certain to reach us quickly.
What We Tell You Afterward
If an outage affected your site, we will tell you what happened and when service was restored. Details are in Section 7 of our Service Level Agreement.
Planned Maintenance
For standard scheduled maintenance that may interrupt service, we email the technical contact on file at least 48 hours in advance. See Scheduled Maintenance Windows: What to Expect.
Contact Support
- Support Ticket System: /contact/
- Email: support [at] webops [dot] host
Support Hours:
- Regular Support: 9 AM to 5 PM Eastern, 7 days a week
- Emergency Support: Priority 1, available 24/7, call or text +1 (302) 219-4769