Privacy Policy

WebOps Hosting ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our hosting services and website.

This policy applies to all users of our services, including customers, website visitors, and individuals whose data we process in the course of providing our hosting services.

• Name and Contact Details: Full name, email address, phone number, mailing address
• Account Information: Username, password, billing information, payment details
• Hosting Data: Domain names, website content, databases, email accounts
• Communication Records: Support tickets, chat transcripts, email correspondence

• IP Address: Your device's IP address and geolocation data
• Browser Information: Browser type, version, operating system, device type
• Usage Data: Pages visited, time spent, click patterns, referring websites
• Server Logs: Access logs, error logs, performance metrics

• Credit card numbers (processed securely through payment processors)
• Billing address and payment method details
• Transaction history and invoice records

We use your personal information for the following purposes:

• Setting up and managing your hosting account
• Providing technical support and customer service
• Billing and payment processing
• Service notifications and account updates

• Analyzing usage patterns to improve our services
• Monitoring system performance and reliability
• Developing new features and services
• Conducting security audits and vulnerability assessments

• Complying with legal obligations and regulations
• Responding to lawful requests from authorities
• Protecting our rights, property, and safety
• Preventing fraud and ensuring service security

We may share your information in the following circumstances:

• Payment Processors: Stripe, PayPal for payment processing
• Infrastructure Providers: Data centers, cloud services
• Support Tools: Help desk software, monitoring services
• Marketing Services: Email platforms, analytics tools

• When required by law, court order, or government request
• To protect our rights, property, or personal safety
• In connection with a business transaction or merger
• To prevent fraud or protect our customers

We implement comprehensive security measures to protect your information:

• SSL/TLS encryption for all data transmissions
• Encrypted storage for sensitive data
• Regular security audits and penetration testing
• Firewall protection and intrusion detection systems
• Secure data center facilities with 24/7 monitoring

• Role-based access to customer data
• Multi-factor authentication for staff accounts
• Regular security training for all employees
• Strict confidentiality agreements

• Regular automated backups of all customer data
• Geographically distributed backup locations
• Disaster recovery procedures and testing
• Data retention policies for backup management

We retain your personal information for different periods depending on the purpose:

• Active accounts: Retained for the duration of service
• Deleted accounts: Retained for 30 days for recovery purposes
• Legal requirements: Some data may be retained longer for compliance

• Support tickets: Retained for 2 years
• Chat transcripts: Retained for 6 months
• Phone recordings: Retained for 90 days

• Website analytics: Retained for 26 months
• Server logs: Retained for 90 days
• Performance metrics: Retained for 1 year

Depending on your location, you may have the following rights regarding your personal data:

• Request a copy of your personal data
• Know what data we collect and why
• Understand how we use your information

• Correct inaccurate or incomplete data
• Delete your personal data (subject to legal requirements)
• Restrict processing of your data
• Object to processing of your data
• Request data portability

To exercise any of these rights, please contact us at support [at] webops.host. We will respond within 30 days.

We use cookies and similar technologies to enhance your experience:

• Authentication and session management
• Security and fraud prevention
• Shopping cart and preferences

• Google Analytics for website usage analysis
• Performance monitoring and optimization
• User behavior analysis

• Personalized content and recommendations
• Targeted advertising (with consent)
• Social media integration

You can control cookies through your browser settings. See our Cookie Policy for more details.

Our website and services may integrate with third-party services:

• Stripe: Credit card processing
• PayPal: Alternative payment method
• These services have their own privacy policies

• Google Analytics: Website usage analysis
• Uptime monitoring services
• Performance monitoring tools

• Help desk software for support tickets
• Live chat services
• Email marketing platforms

Your data may be transferred internationally in the following circumstances:

• Our data centers are located in the United States and European Union
• Some service providers are based in other countries
• International transfers are protected by appropriate safeguards
• We comply with GDPR requirements for international data transfers

Our services are not intended for children under 13 years of age:

• We do not knowingly collect information from children under 13
• If we learn we have collected such information, we will delete it
• Parents can contact us if they believe their child has provided data
• We comply with COPPA requirements for children's privacy

We may update this Privacy Policy from time to time:

• Significant changes will be communicated via email
• Minor changes will be posted on our website
• Updated policies take effect immediately upon posting
• Continued use of our services constitutes acceptance of changes

For questions about this Privacy Policy or your privacy rights:

Contact Information

For questions about this policy or to report violations: