This guide explains how to set up an email address that forwards messages to another address using the Plesk Control Panel.
Step-by-Step Instructions
- Access Mail Settings
- Log into your Plesk Control Panel
- Click on "Mail Accounts" in the top navigation
- Create New Email Address
- Click "Create Email Address"
- Uncheck "Can be used to log into Plesk" checkbox
- Create a password (required but won't be used)
- Uncheck "Mailbox" to save storage space
- Configure Forwarding
- Click on the "Forwarding" tab
- Check "Switch on Mail Forwarding"
- Enter the destination email address(es)
- For multiple addresses, separate them with commas
- Save Configuration
- Click "OK" or "Apply" to save changes
- Wait for confirmation message
Important Notes
- Storage Optimization
- Unchecking "Mailbox" prevents storing copies of forwarded messages
- Helps maintain efficient server storage usage
- Multiple Recipients
- You can forward to multiple email addresses
- Use commas to separate addresses
- No limit on number of forwarding addresses
- Password Requirement
- System requires a password even for forwarding-only addresses
- Password won't be used for forwarding function
- Can be any valid password combination
Troubleshooting
- Verify the forwarding address is typed correctly
- Ensure "Switch on Mail Forwarding" is checked
- Confirm the original email address is properly configured
- Test the forwarding by sending a test message
Getting Support
For assistance with email forwarding:
- Email: support [at] webops [dot] host
- Support ticket system: Available through your client portal
- Emergency support: Available 24/7
