Our monitoring activities more than any other aspect of our service our walk truly separates us from other web, hosting or word press, maintenance services. From uptime monitoring to activity tracking, to ongoing site, audits, we spend more on monitoring the health of our services and applications that we spend on the actual resources themselves.

Your website is like your storefront and a website that is down is like slamming the door in the face of potential clients and customers. If your website is up but running slowly, that is perceived as bad customer service, in much the same was as leaving someone on hold and impacts your reputation in much the same way. 

Broken links are the equivalent of ordering something from a menu and being told, "Sorry, we're all out of that item" - it is frustrating to visitors and will lead to lost traffic and business, as well as impacting your search engine ranking, making it difficult to attract new visitors. 

Poor email deliverability is potentially the most damaging, as it can mean existing and valuable users may be unable to unable to log in because they didn't receive a 'Forgot password' email' or customer enquiries and requests made via a contact form appear to go unanswered, even if you replied promptly. 

Monitoring these and other aspects of your website service helps us to identify and fix problems before they impact your visitors. This information can also help to identify new opportunities to improve your website, which can lead to increased traffic, sales, and conversions. We are also able to identify suspicious activity and take steps to protect your website and comply with industry regulations. 

What We Monitor
Website Uptime

Our automated and on-demand diagnostic tools will help you quickly troubleshoot why a service is failing

Specific Events

We are alerted by email on events that could represent security risks within your website. The record of the activity is stored securely and separate from your site.

PHP Errors, Warnings, and Notices

We are notified as soon as an error occurs on a website, allowing us to proactively address the issue instead of waiting for a user to report it.

SEO Health

We regularly audit the pages on every website, identify possible SEO issues and provide recommendations on how to fix them.

Email deliverability

We monitor the delivery of outgoing emails from our servers and are alerted about blacklisting by major email providers, bounces, delays, and unusually heavy usage.

Domain Expiration Dates

Expiration of domains (not registered through us) is the most frequent cause of unexpected downtime so we monitor all expiration dates, regardless of where the domain was registered.

Page Speed

We regularly audit pages for slow performance, identifying slow pages and pinpointing the cause eg. overly large image sizes, CSS or HTML.

DMARC Compliance

DMARC compliance protects you from email fraud, prevents phishing attacks, data breaches, and other malicious activities while helping to improve your email deliverability.

Frequently Asked Questions
We configure all alerts to be delivered to us, not directly to clients.. However, if there is an incident like unexpected downtime, we will open a ticket to track the issue internally, begin to investigate and notify you.
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