Frequently Asked Questions
As an agency, designer or developer reselling our services as your own, you are responsible for direct client communications and are the first line of support for your clients.
You set your own pricing for Hosting Plans, Domain Names and SSL certificates, which you can sell at the retail price listed here, mark up the pricing as you see fit, pass along the discounted rate or even bundle the fees with your project fees.
You set your own pricing for Hosting Plans, Domain Names and SSL certificates, which you can sell at the retail price listed here, mark up the pricing as you see fit, pass along the discounted rate or even bundle the fees with your project fees.
You get a custom-branded client dashboard, white-label support emails, and the ability to set your own pricing. Your clients will never see our branding - everything appears under your agency's name.
You can browse our portfolio of premium WordPress plugins and themes in our Knowledgebase. By partnering with us to provide worry-free WordPress services and support to your clients, you gain access to these tools that play an integral role in our ability to deliver reliable service and quick resolution of issues.
Our reseller plans start at 5 sites and scale up to unlimited sites. Each site includes dedicated resources to ensure optimal performance, and you can upgrade anytime as your agency grows.
Our team handles all migrations at no extra cost. We'll move your clients' sites from their current hosts, optimize them for performance, and ensure zero downtime during the transition.
You get priority agency support via email, messaging apps and phone - some clients even add us to their Slack channels or Google Spaces, like any other member of the team. We also provide white-label technical support for your clients, maintaining your agency's branding.
Yes, you can flexibly allocate resources across your client sites. If any site urgently needs more resources, we'll scale them up and notify you.
If your hosted client wants to move to a new web developer, it is often easier for the website to be migrated to their preferred hosting provider. We can migrate the site away from our service free of charge.
If the client doe not have a new web developer or simply wants to retain their hosting, please contact us and we can discuss getting them set up on a Managed WordPress Hosting plan.
If the client doe not have a new web developer or simply wants to retain their hosting, please contact us and we can discuss getting them set up on a Managed WordPress Hosting plan.
