Help When You Need It
Get instant access to WordPress experts 24/7. No queues, no chatbots - just real solutions for your business.
Get Help Your Way
Choose the support channel that works best for your needs and schedule.
Live Chat
Get instant help through our live chat system. Perfect for quick questions and immediate assistance during your work day.
Email Support
Send detailed questions or attach screenshots. Great for non-urgent issues or when you need a paper trail.
Phone Support
Prefer to talk? Call us for urgent issues or when you need to walk through something step-by-step with a real person.
9 AM – 5 PM EST
What We Can Help You With
We're here to help with everything related to your website and hosting.
Getting Started
- New website setup
- WordPress installation
- Theme selection & installation
- Plugin recommendations
- Email configuration
- Domain setup
Website Updates
- Content changes
- Adding new pages
- Image uploads
- Menu changes
- Contact form setup
- Layout adjustments
Technical Issues
- Site not loading
- Error messages
- Slow performance
- Plugin conflicts
- Broken features
- Mobile display issues
Security & Backups
- Malware removal
- Security hardening
- Backup restoration
- SSL certificate issues
- Login problems
- Spam prevention
Email Problems
- Email not sending
- Not receiving emails
- Spam folder issues
- Email setup help
- Forwarding configuration
- Mobile email setup
Marketing & SEO
- Google Analytics setup
- SEO optimization
- Facebook Pixel installation
- Conversion tracking
- Social media integration
- Marketing tools help
Self-Help Resources
Prefer to solve things yourself? Comprehensive guides for common tasks
Getting Started Guide
New to WebOps? Our getting started guide walks you through setting up your WebOps Hosting account. A great place to start!
Read the GuideCommon Issues
Quick answers to the most frequently asked questions. Find solutions to common problems like email setup, password resets, and image uploads.
View Common Issues and SolutionsKnowledge Base
Step-by-step tutorials for managing your WordPress website, from basic content updates to advanced features. Written for non-technical business owners.
Browse Knowledge BaseFrequently Asked Questions
What makes your support different from other WordPress hosts?
Unlike typical hosts, we offer true 24/7 emergency response with direct access to WordPress experts - no queues, no chatbots, no ticket limits. Our average response time is 1 hour, and we handle everything from security to performance optimization. Plus, we include premium tools and licenses to keep your site running smoothly.
How quickly can you respond to emergencies?
We take action on emergency issues immediately, 24/7/365. Our average initial response time is 1 hour, with most issues resolved within an hour. For complex problems, we provide continuous updates throughout the resolution process.
How do you handle site migrations?
We handle the entire migration process at no cost, typically completing transfers within 24-48 hours with zero downtime. This includes security hardening, speed optimization, and email hosting transfers. If you're not satisfied, we'll even migrate you back to your previous host for free.
What kind of security measures are included?
Our enterprise-grade security includes real-time malware detection, automated updates, WAF protection, and instant malware removal. We maintain secure backups in multiple locations and provide immediate cleanup of any security incidents at no extra cost.
Do you help with performance optimization?
Yes, we continuously monitor and optimize site performance, including server-level caching, image optimization, and database cleanup. We also provide detailed performance reports and recommendations for further improvements.
Need Help? We're Here!
Expert support is just one click away. No queues. Real WordPress experts ready to help.
