24/7 Expert WordPress Support
Direct access to WordPress experts who can fix issues fast - no chatbots, no queues, no limits.
- ✓ Unlimited support tickets
- ✓ Custom WordPress development support
- ✓ White-label support available
- ✓ Typical response time under 1 hour
Frequently Asked Questions
Unlike typical hosts, we offer true 24/7 emergency response with direct access to WordPress experts - no queues, no chatbots, no ticket limits. Our average response time is under 15 minutes, and we handle everything from security to performance optimization. Plus, we're built specifically for agencies with white-label support and included premium licenses.
We take action on emergency issues immediately, 24/7/365. Our average initial response time is under 15 minutes, with most issues resolved within an hour. For complex problems, we provide continuous updates throughout the resolution process.
Everything is customizable to your brand - from email addresses and phone greetings to support portal branding. We can even wear your company shirts on video calls with clients. Your clients get a seamless experience that appears to come directly from your team.
We handle the entire migration process at no cost, typically completing transfers within 24-48 hours with zero downtime. This includes security hardening, speed optimization, and email hosting transfers. If you're not satisfied, we'll even migrate you back to your previous host for free.
Our enterprise-grade security includes real-time malware detection, automated updates, WAF protection, and instant malware removal. We maintain secure backups in multiple locations and provide immediate cleanup of any security incidents at no extra cost.
Yes, we continuously monitor and optimize site performance, including server-level caching, image optimization, and database cleanup. We also provide detailed performance reports and recommendations for further improvements.
