Choose the perfect plan to secure your website
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Frequently Asked Questions
If your hosting plans already include security, why do I need this additional service?
Everything included in the "Standard" plan comes included with every Managed WordPress Hosting plan and provides a strong foundation of security. The paid Security Assurance plans elevate that protection, proactively identifying and addressing vulnerabilities that standard hardening might miss. Think of it as the difference between a home security system and a dedicated security team. If your website is subject to external audits of any kind, you should consider a paid Security Assurance plan.
What types of security issues does this service cover?
The Security Assurance Service is comprehensive. It targets misconfigurations, outdated software, weak encryption, vulnerabilities in web applications, and more. Our goal is to minimize your website's attack surface as much as possible.
What is your incident response protocol for security issues?
Our team monitors your site 24/7 and responds to critical security alerts within 30 minutes. For non-critical issues, you'll receive a response within 4 hours with a clear action plan.
Does this service help with external compliance audits?
Absolutely! Our service includes dedicated support for reviewing external audit findings and resolving any flagged security concerns. This saves you time and ensures expert remediation.
How do you monitor my site and what's included in the monthly security reports?
Our detailed reports cover vulnerability scans, software updates performed, content and comments made, backups made, uptime monitoring statistics, SSL certificate status and a summary of website analytics. You'll have clear visibility into your website's current state and actions taken.
Can you help if my site has already been hacked?
Yes, our team provides emergency malware removal and security restoration as part of the Security Assurance service. We'll clean your site, strengthen defenses, and implement monitoring to prevent future attacks.
