Services

Frequently Asked Questions

Do I need a hosting plan to use add-on services?
Yes. Services like Security Assurance, Privacy Compliance, Website Health, Content Operations, and Analytics require an active WebOps hosting plan. We manage these services at the server level and inside your WordPress installation, so we need full access to deliver them properly. Hosting is the foundation — everything else builds on top of it.
Can I add services to my plan later?
Absolutely. You can add any service at any time from your client area. There are no long-term commitments — add what you need now, and scale up or down as your business evolves. Billing is prorated so you only pay for what you use.
What's already included with hosting?
Every hosting plan includes daily backups, enterprise security (WAF, malware scanning, bot protection), SSL certificates, speed optimization with global CDN, 200+ premium plugins, unlimited professional email, managed updates, and 24/7 expert support. The add-on services go beyond these fundamentals with dedicated, hands-on management in specialized areas.
What's the difference between hosting plans?
WordPress Hosting is for individual sites, with plans sized by storage and bandwidth. Agency Hosting adds multi-site management tools and client reporting for freelancers and agencies. Cloud VPS provides dedicated server resources for high-traffic sites that need guaranteed performance. All plans include the same full feature set.
Do you offer custom packages?
Yes. If the standard plans don't quite fit your needs, we're happy to put together a custom package. Whether you need specific resource allocations, a tailored combination of services, or support for an unusual setup, just reach out and we'll work something out.
Is migration included?
Yes — free, zero-downtime migration is included with every hosting plan. We handle the entire process: file transfers, database moves, DNS updates, and email migration. Most sites are fully migrated within the same day you sign up.

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