Security is paramount when managing your digital assets. Instead of sharing your Namecheap login credentials (which poses a security risk and violates most terms of service), Namecheap offers a secure Sharing & Transfer feature. This allows you to delegate specific access—like DNS management—to the WebOps support team without ever revealing your password.
This guide walks you through the safe, step-by-step process of granting our team the "Advanced DNS" access we need to launch your site or configure your email.
What You Need to Know Before Starting
- No Password Required: You will never need to share your main account password.
- Granular Control: You can strictly limit our access to managing domains, without giving us access to your billing or profile information.
- Revocable: You can remove our access at any time with a single click.
Step-by-Step Access Delegation Guide
Step 1: Log In to Your Dashboard
Navigate to Namecheap.com and log in to your account. Once logged in, click on Domain List in the left-hand sidebar.
Step 2: Manage the Target Domain
Locate the domain you want to share with us. Click the Manage button on the far right of that domain's row.
Step 3: Access Sharing Settings
On the domain management page, look for the row of tabs near the top (e.g., Domain, Products, Sharing & Transfer). Click on the Sharing & Transfer tab.
Step 4: Grant Access
Scroll down to the Share Access section. You will see a field to enter an email address or username.
- In the New Manager field, enter our support email: support [at] webops [dot] host.
- Click the Add button.
Step 5: Configure Permissions
This is the most critical step. Namecheap allows you to choose exactly what we can do:
- Select "Advanced DNS": This gives us permission to update A records, CNAMEs, and MX records (required for site launches and email setup).
- (Optional) Select "Manage Domain": If you want us to handle nameserver updates or contact info changes, check this box as well.
- Do NOT check "Transfer": We generally do not need permissions to transfer your domain out of your account.
Step 6: Confirm and Save
After selecting the permissions, you will be prompted to enter your Namecheap account password (your own password) to authorize the change. Click Confirm.
Our team will receive an email invitation to accept management of the domain. Once we accept, we can immediately begin working on your DNS.
Troubleshooting Common Issues
"I sent the invite, but you haven't accepted it yet."
The invitation email sometimes lands in our spam folder or takes a few minutes to arrive. If it has been more than an hour, please reply to your existing support ticket to let us know the invite was sent, and we will manually check for it.
"I don't see the Sharing & Transfer tab."
If you do not see this tab, you might not be the primary owner of the domain (i.e., you might be a manager yourself). Only the account owner can delegate access to others.
How We Use This Access
Once you grant us "Advanced DNS" access, we handle the technical lifting so you don't have to:
- Zero-Downtime Launches: We update your DNS records to point to our servers precisely when the site is ready.
- Email Reliability: We configure SPF, DKIM, and DMARC records to ensure your business emails land in inboxes, not spam folders.
- SSL Verification: We manage the specific DNS validation records required to issue and renew your secure certificates.
Need assistance or have a question? No problem! We're on it. Contact us at support [at] webops [dot] host or submit a support ticket. Our team is available 9am-5pm, 7 days a week (24/7 for emergency requests).
