Getting emails from your website to your customers' inboxes reliably is critical for your business. Whether it's contact form submissions, order confirmations, password resets, or newsletter subscriptions, every email matters. That's why we're implementing Gravity SMTP as the standard email delivery solution for all WordPress websites we manage.
What is Gravity SMTP?
Gravity SMTP is a professional WordPress plugin that ensures your website's emails are delivered reliably using SMTP (Simple Mail Transfer Protocol) instead of the basic PHP mail function. Think of it as upgrading from regular mail to certified delivery with tracking and confirmation.
We pre-install Gravity SMTP on all websites and configure it whenever possible, so you don't have to worry about the technical details.
Why We're Moving Away from PHP/Sendmail
For years, WordPress websites have used PHP's built-in mail function (often called Sendmail) to send emails. While this works in theory, it has some significant problems in practice:
- Poor deliverability: Emails often end up in spam folders or don't arrive at all
- No tracking: You can't tell if an email was actually sent or delivered
- Server reputation issues: Shared hosting environments can impact your email delivery
- Limited troubleshooting: When emails don't arrive, it's hard to figure out why
With Gravity SMTP, we're solving all of these issues and giving you professional-grade email delivery.
Benefits of Using Gravity SMTP
By switching to SMTP delivery through Gravity SMTP, you get several important advantages:
- Better deliverability: Your emails reach inboxes instead of spam folders
- Complete email logging: See exactly which emails were sent, when, and their delivery status
- Professional tracking: Monitor open rates and engagement (with supported providers)
- Works with all WordPress emails: Not just contact forms—password resets, notifications, everything
- Multiple provider support: Use Google Workspace, Microsoft 365, SendGrid, or any SMTP service
- Easy troubleshooting: When something goes wrong, we can quickly identify and fix it
What We Do For You
As your technical partner, we handle the heavy lifting:
Pre-Installation
Gravity SMTP comes pre-installed on all websites we manage. You don't need to purchase, download, or activate anything—it's already there and ready to go.
Configuration Assistance
We'll configure Gravity SMTP whenever possible. This typically includes:
- Setting up the connection to your email provider
- Configuring sender name and email address
- Testing email delivery
- Enabling email logging for troubleshooting
When We Need Your Help
Sometimes we'll need a little assistance from you to complete the setup. This usually happens when:
- You're using Google Workspace or Microsoft 365: We'll need you to generate app-specific passwords or provide OAuth credentials
- You have an existing SMTP provider: We'll need your SMTP server details, username, and password
- You need to authorize our access: Some email services require the account owner to approve third-party applications
Don't worry—if we need anything from you, we'll walk you through it step by step. No technical knowledge required!
Supported Email Services
Gravity SMTP works with virtually any email service. Here are some popular options:
- Google Workspace (Gmail): Perfect if you're already using Gmail for your business email
- Microsoft 365 (Outlook): Great for businesses using Microsoft services
- SendGrid: Excellent for high-volume email sending with detailed analytics
- Mailgun: Reliable transactional email with good deliverability
- Amazon SES: Cost-effective for businesses sending large volumes
- Postmark: Premium deliverability with excellent support
- Brevo (formerly Sendinblue): All-in-one marketing and transactional email
- Any SMTP Server: Have a custom setup? We can connect to that too
Not sure which to choose? Just ask! We'll recommend the best option based on your email volume, budget, and business needs.
What to Expect During Setup
Here's how the setup process typically works:
- We pre-install Gravity SMTP on your website (already done!)
- We discuss your email needs and recommend a provider if you don't have one
- We configure the connection using your email service credentials (with your help when needed)
- We send test emails to verify everything works correctly
- We monitor delivery to ensure your emails are reaching their destination
Most setups are completed within a few hours, and you'll notice the difference immediately—your emails will simply arrive as expected.
Ongoing Monitoring and Support
Once Gravity SMTP is set up, we continue to monitor your email delivery as part of our standard hosting service. If we notice any issues—delivery failures, authentication problems, or anything unusual—we'll proactively reach out to fix it before you even notice.
The email logs in Gravity SMTP also make troubleshooting much easier. If a customer says they didn't receive an email, we can quickly check the logs to see exactly what happened and resolve the issue.
Ready to Improve Your Email Delivery?
If you'd like us to set up or configure Gravity SMTP for your website, or if you have any questions about email delivery, we're here to help!
Contact our support team:
- Email: support [at] webops.host
- Support Portal: Available through your client portal or at https://www.webops.host/submitticket.php
- Support Hours: 9 AM - 5 PM, 7 days a week (24/7 for emergency requests)
Simply submit a ticket requesting "Gravity SMTP setup" and let us know which email service you're using (or if you need help choosing one). We'll take care of the rest!
Have questions about your current email setup or experiencing delivery issues? Reach out anytime—no question is too basic, and we're always happy to help ensure your business communications run smoothly.
