Getting Help When You Need It
At WebOps Hosting, we believe in providing comprehensive technical support that lets you focus on your business while we handle all the technical details. Our experienced support team is available 7 days a week, from 9 AM to 5 PM, with 24/7 coverage for emergency situations.
Ways to Reach Our Support Team
- Support Ticket System: Available through your client portal or directly at https://www.webops.host/submitticket.php
- Email Support: Contact us at support [at] webops [dot] host
Support Hours
- Regular Support Hours: 9 AM - 5 PM, 7 days a week
- Emergency Support: 24/7 for urgent technical issues
What Information to Include
To help us assist you more efficiently, please include:
- Your domain name
- A clear description of what you'd like us to do
- Any relevant deadlines or timing requirements
- For website changes, specific URLs or screenshots showing desired changes
Emergency Support Guidelines
We provide 24/7 emergency support for critical issues such as:
- Website downtime
- Email service disruptions
- Security concerns
- SSL certificate issues
Our Support Philosophy
Unlike other hosting providers, we don't expect you to navigate complex control panels or make technical changes yourself. Our team is here to handle all technical aspects of your hosting, including:
- Website updates and changes
- Security configurations
- Performance optimization
- Backup management
- Technical troubleshooting
Ready to Get Help?
Our technical team is standing by to assist you with any requests or concerns. Remember, no question is too basic, and we're here to handle all the technical details so you don't have to.
Contact us through your preferred method:
- Submit a ticket: https://www.webops.host/submitticket.php
- Email: support [at] webops [dot] host
Regular Support Hours: 9 AM - 5 PM, 7 days a week
Emergency Support: Available 24/7
