Getting the Help You Need, When You Need It
At WebOps Hosting, we handle all technical aspects of your hosting so you can focus on your business. While we make the process as hands-off as possible, providing certain key information in your support request helps us assist you more quickly and effectively.
What to Include in Your Support Request
- Your Domain Name: This helps us quickly locate your account and services
- Clear Description: Tell us what you'd like us to do or what isn't working as expected
- Timing Requirements: Let us know if this is time-sensitive or if you have a specific deadline
- Relevant Details: Any specific information that might help us understand the situation better
Example Support Requests
Effective Request Example:
"Domain: example.com
Our contact form submissions aren't being delivered to our team email (team@example.com). The form is on our Services page (example.com/services). We last received a notification on Tuesday, but nothing since then. Could you please investigate?"
Even Better Request Example:
"Domain: example.com
Please create a new email address for our new team member: sarah@example.com. We'd like this to forward to their personal email address (sarah.smith@gmail.com) for now. We need this set up by Monday morning for their start date. Please let us know once it's ready so we can test it."
Common Request Types and Required Information
- Email Setup/Issues
- Email address details
- Forwarding preferences (if needed)
- Any timing requirements
- Preferred email client (if applicable)
- Form Notification Issues
- Which form is affected
- When the problem started
- Last known working submission
- Email address(es) that should receive notifications
- Any test submissions you've made
- Website Performance Issues
- Specific pages experiencing problems
- Times when issues occur
- Any error messages you see
- Browser and device information (if relevant)
Remember: We're Here to Help
Unlike other hosting providers, we don't expect you to handle technical tasks yourself. Our team is here to manage all aspects of your hosting, from simple updates to complex technical issues. No request is too basic, and we're always happy to help explain things in clear, non-technical terms.
Ready to Submit Your Request?
You can reach our support team through:
- Support Ticket System: https://www.webops.host/submitticket.php
- Email: support [at] webops [dot] host
Support Hours:
- Regular Support: 9 AM - 5 PM, 7 days a week
- Emergency Support: Available 24/7
Have questions about how to submit a request? Need help explaining what you need? Don't hesitate to reach out - we're here to make things easy for you!
