Introduction
While we hope you'll stay with us, we understand circumstances change. We've made our cancellation process straightforward and hassle-free. There are no cancellation fees, and our team will assist you throughout the process to ensure a smooth transition.
Before You Cancel
Important steps to consider before cancellation:
- Back up your website files and databases
- Download any important emails or email data
- Save any custom configurations or settings
- Prepare your new hosting solution (if applicable)
How to Request Cancellation
We've made the cancellation process simple:
- Contact our support team via:
- Email: support [at] webops [dot] host
- Support ticket: Submit a Ticket
- Include your account details and preferred cancellation date
- Let us know if you need help with data backup
What We'll Help You With
Our team will assist you with:
- Backing up your website data
- Exporting your databases
- Saving email data
- Transferring domains (if needed)
- Providing necessary credentials for migration
Timeline and Billing
Understanding what happens next:
- Your service continues until the end of your current billing period
- No cancellation fees or penalties
- Any unused prepaid time may be eligible for a pro-rated refund
- Domain registrations remain active until their expiration date
Special Considerations
New Accounts (Less than 30 Days)
If you're within your first 30 days, you may be eligible for our money-back guarantee. Please see our 30-Day Money Back Guarantee article for details.
Domain Names
If you have domains registered with us:
- Domain registrations remain active until expiration
- You can transfer domains to another registrar
- We'll provide necessary transfer codes
Email Services
Before cancellation, remember to:
- Download important emails
- Save contact lists
- Update email settings on your devices
- Notify contacts of any email address changes
After Cancellation
What to expect:
- Final confirmation email with cancellation details
- Data retention period information
- Instructions for any final backups
- Option to reactivate within 30 days (if needed)
Need Assistance?
Our support team is here to help make your transition as smooth as possible:
- Regular Support Hours: 9 AM - 5 PM, 7 days a week
- Emergency Support: Available 24/7
- Email: support [at] webops [dot] host
- Support Tickets: Submit a Ticket
Remember, if you're experiencing any issues with our service, please reach out to our support team first. We're committed to resolving any concerns and ensuring you have the best possible hosting experience. Many times, we can address problems quickly and effectively, potentially eliminating the need for cancellation.
