Introduction
At WebOps Hosting, we believe in transparent and fair refund policies. Different services have different refund terms based on their nature. This article explains our refund policies for all our services to help you understand your options.
Hosting Service Refunds
30-Day Money Back Guarantee
All new hosting accounts come with our 30-day money back guarantee, which includes:
- Web hosting fees
- Setup fees
- Managed service fees
- Initial hosting-related charges
Pro-rated Refunds
For hosting accounts beyond the 30-day guarantee period:
- Unused prepaid hosting periods may be eligible for pro-rated refunds
- Refund amount calculated based on remaining service time
- No cancellation fees or penalties
Professional Services Refund Policies
Content Operations Service
Due to the immediate delivery nature of content operations:
- Completed content operations are non-refundable
- Unused pre-paid operations may be refunded or credited to your account
- Monthly subscription fees are non-refundable for the current period
Privacy Compliance Service
Our privacy compliance service involves both setup and ongoing monitoring:
- Initial setup and documentation fees are non-refundable as they involve immediate delivery of custom-tailored work
- Ongoing monitoring fees may be eligible for pro-rated refunds
- Implemented compliance measures remain valid even after service cancellation
Security Assurance Service
Security services follow a similar structure:
- Initial security implementation fees are non-refundable
- Monthly monitoring fees may be pro-rated if service is cancelled
- Emergency incident response services are non-refundable
Non-Refundable Items
The following items are always non-refundable:
- Domain registration fees
- SSL certificates
- Third-party licenses
- Completed professional services
- Emergency support services
Refund Processing
Processing Times by Payment Method
| Payment Method | Processing Time |
|---|---|
| Credit Card | 3-5 business days |
| PayPal | 1-2 business days |
| Bank Transfer | 5-7 business days |
How to Request a Refund
To request a refund, please provide:
- Your account information
- Service(s) you're requesting a refund for
- Reason for the refund request
- Preferred refund method
Contact Methods
Submit your refund request through:
- Email: support [at] webops [dot] host
- Support ticket system: Submit a Ticket
After Submitting a Refund Request
What to expect:
- Confirmation email within 1 business day
- Review of your request within 1-2 business days
- Processing time based on payment method
- Final confirmation when refund is processed
Need Assistance?
Our support team is here to help with any questions about refunds or our services:
- Regular Support Hours: 9 AM - 5 PM, 7 days a week
- Emergency Support: Available 24/7
- Email: support [at] webops [dot] host
- Support Tickets: Submit a Ticket
Before requesting a refund, please reach out if you're experiencing any issues with our services. Our team is committed to resolving any concerns and ensuring you receive the best possible service experience.
