1. Home
  2. White-Label Support

White-Label Support

Helpdesk as a service

Your Brand. Our Support Team Behind It.

Your customers get fast, knowledgeable responses to every support ticket. They see your name, your brand, your reputation for great service. Because your site runs on our infrastructure, we don't just advise, we resolve.

  • 100% white-label under your brand
  • Under 4-hour response time
  • Full-stack server access to fix issues
  • 30-day money-back guarantee
Book a discovery call
The problem

Support Tickets Should Not Be Your Bottleneck

Providing excellent support is hard when you're trying to grow your business. We take the technical burden off your shoulders.

Tickets Pile Up

Your team is stretched thin balancing client work with support requests that sit for days.

Hiring Is Expensive

A dedicated US-based support person costs $3,000 to $5,000 per month plus benefits.

WordPress Is Specialized

Generic helpdesks can't troubleshoot plugin conflicts, theme issues, or server-level errors.

The process

How White-Label Support Works

We seamlessly integrate into your existing workflow, becoming an invisible extension of your team.

We Already Have Access

API integration for Awesome Support, Zendesk, and Freshdesk with full server-level access.

We Learn Your Voice

We build a knowledge base from your docs and match your brand's unique tone of voice.

We Resolve, Not Just Respond

Full server access means we actually fix problems instead of bouncing tickets around.

Who it's for

Built for WebOps Hosting Customers

Our white-label helpdesk is designed specifically for high-growth digital businesses hosted on our platform.

Agencies and Resellers

Focus on winning new clients while we handle day-to-day support under your brand.

LMS and Membership Platforms

Expert support for LearnDash, BuddyBoss, MemberPress, and WooCommerce Memberships.

Organizations Without IT Staff

An instant, invisible support department so your non-technical team can focus on their jobs.

By the numbers

Support Backed by Deep WordPress Expertise

<4hr

Average response time across all support tiers.

18+

Years of hands-on WordPress experience.

First

We see most issues before you do.

Pricing

Simple, Predictable Pricing

Choose the tier that matches your monthly ticket volume. No hidden fees.

Relay

Perfect for small agencies starting out.
$150.00
$125.00 /month
Billed annually at $1,500
Save $300 with annual billing
Select Relay
30-day money-back guarantee

What's Included

  • 25 tickets/mo
  • White-label responses
  • <4hr response time
  • Custom Knowledge Base
  • Helpdesk API integration
  • Escalation path
  • Monthly report
Most Popular

Dispatch

For growing businesses scaling support.
$350.00
$290.00 /month
Billed annually at $3,480
Save $720 with annual billing
Select Dispatch
30-day money-back guarantee

What's Included

  • 75 tickets/mo
  • <2hr response time
  • Canned responses setup
  • Ticket trend analysis
  • Weekly reports
  • KB maintenance
  • Everything in Relay included

Operations

Scale without volume limits.
$750.00
$625.00 /month
Billed annually at $7,500
Save $1,500 with annual billing
Select Operations
30-day money-back guarantee

What's Included

  • 200 tickets/mo
  • <1hr response time
  • Dedicated support lead
  • Custom SLA definitions
  • Multi-platform support
  • Real-time dashboard
  • Everything in Dispatch included

Need more than 200 tickets per month? Contact us for custom pricing.

Common questions

Frequently asked questions

No. Our support is 100% white-labeled. We respond using your brand name, follow your tone of voice, and operate through your chosen helpdesk software. To your customers, we are just your highly skilled support team.
We integrate via API with Awesome Support (WordPress plugin), Zendesk, Freshdesk, and HelpScout. If you use a different system, contact us to see if we can accommodate it.
If a customer requests custom development, major design changes, or something outside the standard support purview, we follow your escalation rules. Typically, we will reply to the customer explaining that the request requires a quote from your team, and then escalate the ticket to your internal project manager.
We won't suddenly stop supporting your customers. If you exceed your limit in a given month, we will bill you a standard overage rate per ticket. If you consistently exceed your limit, we'll recommend upgrading to the next tier for better cost efficiency.
Typically 1 to 2 weeks. This gives us time to ingest your documentation, learn your brand voice, test our API connections to your helpdesk, and do a soft launch where your team reviews our drafted responses before they are sent.
Yes. Our Helpdesk as a Service is an exclusive add-on for WebOps Hosting customers. The reason we can provide such fast, effective resolutions is because our support team has direct, root-level access to the infrastructure powering your sites.

Tired of losing customers to slow support responses?

A short call, a few questions, and you'll know whether white-label support can free your team up. No pressure, just an honest conversation.

Book a discovery call See pricing
Plans from $125/mo 30-day money back Cancel anytime