Introduction
As part of our commitment to transparent billing, we provide comprehensive access to your invoice history and financial records through your client portal. This guide explains how to access and understand your billing information.
Accessing Your Invoice History
To view your complete billing history:
- Log into your client portal
- Navigate to Billing > My Invoices
- Here you'll find a list of all your invoices, sorted by date
Understanding Invoice Details
Each invoice contains several important sections:
Invoice Summary
- Invoice number and date
- Due date
- Payment status
- Total amount due
Service Details
- Description of services
- Service period
- Individual item costs
- Any applicable taxes or fees
Transaction History
The transaction section shows all payment activity for each invoice:
- Transaction Date: When the payment was processed
- Gateway: Payment method used
- Transaction ID: Unique payment identifier
- Amount: Payment amount in USD
Payment Status Indicators
Invoices are marked with different statuses:
- Paid: Invoice has been fully paid
- Unpaid: Payment is still due
- Overdue: Payment is past the due date
- Cancelled: Invoice has been cancelled
- Refunded: Payment has been returned
Downloading and Printing
For your records, you can:
- Download invoices as PDF files
- Print hard copies directly from your browser
- Export transaction history for accounting purposes
Financial Reports
Need detailed financial reports? You can:
- View payment history by date range
- Track service-specific charges
- Monitor recurring billing dates
- Review payment method usage
Need Help?
Our billing team is available to assist with any questions about your invoices or financial records:
- Support Hours: 9 AM - 5 PM, 7 days a week
- Emergency Support: 24/7
- Email: support [at] webops [dot] host
- Support Tickets: Submit a Ticket
Need help understanding your billing history or have questions about specific charges? Our team is here to help explain any aspect of your financial records and ensure you have all the information you need.
