Managing Your Billing Preferences

Introduction

Managing your billing preferences is an important part of maintaining smooth, uninterrupted service. While our team handles the technical aspects of your hosting, understanding your billing settings helps ensure seamless payments and service continuity.

Payment Methods

Your payment methods are the foundation of your billing preferences:

• Every account must have a default payment method
• Your default payment method is used for all automatic recurring charges
• You can store multiple payment methods for flexibility
• Each payment method can have its own billing address

Managing Your Payment Settings

To view or update your payment preferences:

1. Log into your client portal
2. Navigate to Billing > Payment Methods
3. Here you can:
   • View all saved payment methods
   • Update payment method descriptions
   • Update card expiration dates
   • Change your default payment method

Automatic Payments

To ensure uninterrupted service:

• The system automatically attempts recurring charges using your default payment method
• If no payment method is available, you'll receive an email to log in and pay manually
• Changing your default payment method affects future automatic payments only
• Existing unpaid invoices retain their original payment method

Billing Notifications

You'll receive important billing emails about:

• New invoices generated
• Payment confirmations
• Failed payment attempts
• Payment reminders

Billing Address Management

Maintaining accurate billing information is essential:

• Each payment method can have its own billing address
• Keep addresses current for accurate payment processing
• Update billing addresses any time through your client portal

Need Help With Your Billing Settings?

While you have full control over your billing preferences through the client portal, our team is always here to help:

• Need to update payment information? We can guide you through the process
• Questions about automatic payments? We're happy to explain
• Having trouble with billing settings? We can assist

Contact Our Support Team

Our billing specialists are available to help:

• Support Hours: 9 AM - 5 PM, 7 days a week
• Emergency Support: 24/7
• Email: support [at] webops [dot] host
• Support Tickets: Submit a Ticket

Need assistance with your billing preferences or have questions about payment settings? Our team is ready to help ensure your billing experience is as smooth as possible.