Introduction
At WebOps Hosting, we believe in keeping you informed about your services while respecting your communication preferences. This guide explains how to manage your email notifications and marketing communications in our client portal.
Types of Communications
Our client portal supports several types of communications:
- Essential Account Notifications
- Billing and Invoice Notifications
- Service Updates and Announcements
- Marketing Communications (optional)
Essential Communications
Some communications are essential for your account security and cannot be disabled:
- Email Verification Messages
- Password Reset Notifications
- Critical Account Security Alerts
Managing Email Notifications
To adjust your email notification settings:
- Log in to your client portal
- Click on "My Profile"
- Look for the "Email Preferences" section
- Select your preferred notification types
Marketing Communications
You have complete control over marketing-related communications:
- Opt in or out of marketing emails at any time
- View your marketing consent history
- Update your preferences as needed
Billing Contact Settings
If you have multiple contacts on your account, you can:
- Designate a specific billing contact
- Route billing-related communications to the appropriate person
- Maintain separate contact information for billing purposes
Need Assistance?
While managing your communication preferences is straightforward, our support team is always here to help:
- Regular Support Hours: 9 AM - 5 PM, 7 days a week
- Emergency Support: Available 24/7
- Email: support [at] webops [dot] host
- Support Tickets: Submit a Ticket
Remember, you can always reach out to our support team if you need help adjusting your communication preferences or have questions about the types of notifications you receive. We're here to ensure you get the information you need, when you need it.
