Introduction
At WebOps Hosting, we believe in keeping you informed about your hosting services while respecting your communication preferences. This guide explains the different types of email notifications you can receive and how to manage them through your client portal.
Types of Email Notifications
Essential Account Communications
Your account includes several types of important notifications:
1. General Emails
These are essential communications about your account, including:
- Account status updates
- Important service announcements
- Security notifications
2. Invoice Emails
Stay informed about your billing with:
- New invoice notifications
- Payment reminders
- Overdue notices when needed
3. Support Emails
Keep track of your support requests with:
- Copies of all support ticket communications
- Updates on ticket status changes
- Responses from our support team
4. Product Emails
Stay updated about your services through:
- Welcome emails for new services
- Service status notifications
- Important service updates
5. Domain Emails
If you have registered domains with us, receive:
- Domain registration confirmations
- Transfer status updates
- Domain renewal notices
6. Affiliate Emails
For those participating in our affiliate program:
- Commission notifications
- Affiliate program updates
- Performance reports
Managing Your Email Preferences
To customize your email notifications:
- Log into your client portal
- Click on "Account Details"
- Scroll down to "Email Preferences"
- Check or uncheck the boxes next to each notification type
- Save your changes
Marketing Communications
Separately from account notifications, you can choose to receive marketing communications about:
- Special offers and promotions
- New service announcements
- Industry news and updates
You can opt in or out of marketing emails at any time using the toggle switch in your account settings.
Need Help?
While managing email preferences is straightforward, our support team is always here to help:
- Regular Support Hours: 9 AM - 5 PM, 7 days a week
- Emergency Support: Available 24/7
- Email: support [at] webops [dot] host
- Support Tickets: Submit a Ticket
If you need assistance adjusting your notification preferences or have questions about the types of communications you receive, don't hesitate to reach out to our support team.
