Why keeping your contact info current matters
Your contact information drives three things on our side: where invoices and renewal reminders go, the address that appears on every invoice (which your accountant will care about at tax time), and how we reach you if something needs urgent attention. Keeping it current takes 30 seconds, and we recommend a quick check whenever your business address, phone number, or primary email changes.
Where to update it
Sign in at webops.host/clientarea.php, click your avatar in the top-right, and choose Account Details. The shortcut URL is clientarea.php?action=details.
Every contact field for your account in one form. Update anything and click Save Changes at the bottom.
What you can change
The Account Details form covers every field on your account record:
- First Name and Last Name: the person responsible for the account.
- Company Name: shown on invoices. Leave blank if the account is personal.
- Email Address: the primary email for billing notices, security alerts, and login. Changing this requires confirmation at the new address (we send a verification email).
- Mailing Address: street address, city, state, postal code, country. Used as the default billing address on invoices and as the registrant address on any domains we register on your behalf.
- Phone Number: how we reach you for urgent issues if email cannot get through.
- Language: the language used in the portal interface and outgoing emails.
You can also update your default payment method and email preferences from the same page. The full walkthrough of those is in Managing Your Billing Preferences.
Saving your changes
- Edit any field on the form.
- Scroll to the bottom and click Save Changes.
- If you changed your email address, watch the new inbox for a verification message and click the link inside it. Until you verify, login emails still go to the old address.
The new information takes effect immediately for all future correspondence. Past invoices keep the address they were generated with.
Updating contact info for billing or technical contacts
The Account Details form covers the primary account holder. If you have additional contacts on the account (a bookkeeper, a tech lead, a sub-account user), each contact has their own profile. Update them from Contacts in the left sidebar of Account Details, or via the billing preferences guide.
Frequently asked questions
I changed my email but did not get the verification message.
Check spam, and check the new inbox is reachable (some corporate spam filters block messages from unfamiliar senders). If it is still missing after 10 minutes, send a billing ticket from your old email and we will manually verify the change.
Will updating my address change past invoices?
No. Past invoices keep the address that was on file when they were generated. If you need a corrected copy of a historical invoice (for tax filings, for example), open a billing ticket and we will reissue it with the updated address.
Does my domain registration address update automatically?
For domains we register or transfer on your behalf, the WHOIS contact updates from the same Account Details record on the next renewal. If you need it updated immediately (for compliance reasons), send us a ticket with the domain name and we will push the update to the registrar within one business day.
Can I have a different billing address from my main address?
Yes. Each saved payment method can have its own billing address (handy if your business address differs from where the corporate card is registered). Manage that from Billing > Payment Methods rather than Account Details.
Need help with an update?
Most contact-info changes are self-serve, but if you need help, email support [at] webops [dot] host or submit a support ticket. We are available 9am-5pm, 7 days a week, and 24/7 for emergencies.
