Introduction
Managing your WebOps Hosting services and making account changes is a straightforward process. You can make many changes yourself through your client area, or our support team can handle all technical aspects of plan changes, upgrades, and account modifications, ensuring a smooth transition without any service interruption.
Self-Service Plan Management
The most efficient way to upgrade or downgrade your hosting plan is through your client area:
How to Change Your Plan
- Log into your client area at https://www.webops.host/clientarea.php
- Navigate to "Products/Services"
- Select the service you wish to modify
- Click the "Upgrade/Downgrade" button
- Choose your new plan option
- Review the price difference calculation
- Complete the checkout process
Types of Plan Changes
| Change Type | Description | Processing Time |
|---|---|---|
| Plan Upgrade | Moving to a higher-tier plan | Immediate upon payment |
| Plan Downgrade | Moving to a lower-tier plan | End of billing cycle |
| Add-on Services | Adding extra features or resources | Immediate upon payment |
| Service Cancellation | Ending service subscription | End of billing cycle |
Support-Assisted Changes
If you prefer, you can request plan or account changes through any of these methods:
- Submit a support ticket through your client portal
- Email our support team at support [at] webops [dot] host
- Contact us during business hours (9AM-5PM, 7 days a week)
Billing Impact of Changes
| Change Type | Billing Adjustment |
|---|---|
| Plan Upgrades | - Pay only the difference between plans for remaining period - Immediate activation after payment processing - Credit applied from existing plan - New rate applies to next full billing cycle |
| Plan Downgrades | - Receive credit for price difference - Current plan continues until cycle end - New rate starts next billing cycle - No mid-cycle refunds |
| Add-on Services | - Prorated for partial months - Added to regular monthly invoice - Immediate activation upon payment - Flexible cancellation |
Account Changes Process
When requesting account changes through support, our team will:
- Review your current plan and usage
- Confirm requested changes
- Provide pricing details and timing
- Process the change upon approval
- Send confirmation of completion
Common Account Changes
- Contact information updates
- Billing information changes
- Domain management modifications
- SSL certificate updates
- Access credential changes
- Technical contact updates
Service Transition Support
During any plan or service change, we provide:
- Technical assistance throughout the transition
- Data migration support if needed
- Configuration adjustments
- Performance optimization for new resources
- Testing and verification
Cancellation Policy
If you need to cancel services:
- Provide notice before your next billing cycle
- Request cancellation through support channels
- Receive confirmation of cancellation date
- Get assistance with data backup if needed
- Final invoice will be processed on last day
Important Considerations
When making plan or account changes:
- Review resource requirements carefully
- Consider future growth needs
- Check compatibility with current setup
- Understand billing implications
- Plan for any necessary transitions
Need Assistance?
While you can manage many changes through your client area, our support team is always here to help you manage your hosting plans and account changes. We'll handle all the technical details to ensure a smooth transition. Contact us:
- Email: support [at] webops [dot] host
- Support Hours: 9AM-5PM, 7 days a week
- Emergency Support: 24/7
- Submit a ticket: https://www.webops.host/submitticket.php
