Data protection is our highest priority. We maintain multiple backup copies across different storage systems with carefully planned retention periods to ensure your data is always recoverable. Our technical team handles all aspects of data restoration to guarantee zero data loss.
Comprehensive Backup Coverage
Our multi-layered backup system includes:
Server-Level Snapshots
- Full server image backups using enterprise storage snapshots
- Zero-impact backup technology with no server slowdown
- Daily snapshots for 24 hours
Plesk System Backups
- Comprehensive backup of all hosting components:
- Website files and directories
- Databases with transaction logs
- Email accounts and messages
- DNS records and SSL certificates
- Server and security configurations
- We maintain:
- Daily incremental backups for 90 days
- Weekly full backups for 90 days
WordPress-Specific Backups
- Specialized WordPress backup system includes:
- Core WordPress files
- Themes and plugins
- Uploads and media files
- Database with revision history
- Retention schedule:
- 90-day rolling retention for daily backups
- Automatic pre-update backup retention for 90 days
- Manual backup points stored for 90 days
Our Recovery Process
When you need data restored, our technical team handles the entire process:
Initial Assessment
- Determine scope of recovery needed
- Identify optimal backup source
- Plan restoration approach
- Verify backup integrity
Controlled Restoration
- Execute recovery in isolated environment
- Verify restored data integrity
- Test functionality before live deployment
- Implement with zero data loss
Post-Restore Verification
- Comprehensive testing of restored systems
- Database consistency checks
- File permission verification
- Service functionality validation
- Security configuration checks
Requesting Data Recovery
To initiate a restore request:
Emergency Recovery
- Contact our 24/7 emergency support
- Provide incident details
- We begin immediate assessment
- Regular status updates provided
Standard Recovery
- Submit request through client dashboard
- Specify desired recovery point
- Describe data needed
- We handle the entire process
Need help or have questions? Our support team is available 9-5, 7 days a week (with 24/7 coverage for emergencies). You can reach us through:
- Email: support [at] webops [dot] host
- Support tickets: https://www.webops.host/submitticket.php
Remember, you never have to handle technical backup operations yourself - that's what we're here for. As your dedicated technical partner, we ensure your website is always protected and can be restored quickly if needed.
