Configure your email account in Mozilla Thunderbird using either our automated setup methods or manual configuration.
Automated Setup Method
- Open Mozilla Thunderbird
- Click "Add Mail Account" in the "Account settings" menu
- Specify the following:
- Your name, as you want it to appear in messages you send
- Your email address and password
- Click "Continue"
- Thunderbird will automatically set up the settings
Manual Setup Method
If automatic configuration fails, follow these steps:
- Launch Thunderbird
- Open Mozilla Thunderbird
- Select Menu → Account Settings → Account Actions → Add Mail Account
- Initial Setup
- Enter your name
- Enter email address
- Enter password
- Click "Configure manually"
- Configure Server Settings
- Incoming Server (IMAP)
- Server: yourdomain.com
- Port: 993
- SSL/TLS: Yes
- Authentication: Normal Password
- Outgoing Server (SMTP)
- Server: yourdomain.com
- Port: 465
- SSL/TLS: Yes
- Authentication: Normal Password
- Incoming Server (IMAP)
About the mail server name: use your domain on its own, with no prefix. If your email address is jane@example.com, the mail server is example.com for both incoming and outgoing mail.
If WebOps handles your email but your website is hosted somewhere else, use mail.example.com instead. If you are not sure which applies to you, contact support and we will confirm it for you.
Complete Setup- Click "Done" or "Finish"
- Verify connection settings
Troubleshooting
- If Automated Setup Fails
- Check your internet connection
- Verify your email address is correct
- Try the manual setup method
- If Manual Setup Fails
- Verify server names and ports
- Check SSL/TLS settings
- Confirm password is correct
- Contact support if issues persist
Getting Support
For Thunderbird setup assistance:
- Email: support [at] webops [dot] host
- Support ticket system: Available through your client portal
- Emergency support: Available 24/7
