Introduction

At WebOps Hosting, we understand that businesses often need multiple team members to access their hosting account. Our client portal allows you to add additional users with customized access levels while maintaining account security. While we handle all technical aspects of your hosting, this guide explains how to manage user access to your account.

Understanding User Management

Additional users in your client portal can:

• Access specific services and features
• Have their own login credentials
• Maintain separate contact information
• Receive account notifications based on their role

Adding a New User

To add a new user to your account:

1. Log into your client portal
2. Navigate to 'User Management'
3. Click 'Add New User'
4. Fill in the required information:
   • First and Last Name
   • Email Address
   • Phone Number (optional)
5. Set the appropriate permissions
6. Click 'Create User'

Setting User Permissions

You can customize access levels for each user:

• Profile Management
• Billing Access
• Support Ticket Access
• Service Management
• Domain Management

Managing Existing Users

For existing users, you can:

• Modify their contact information
• Update their permissions
• Disable/Enable their access
• Remove them from your account

User Email Notifications

Each user can have their own notification preferences for:

• Invoice and billing notifications
• Support ticket updates
• Service-related announcements
• Account security alerts

Security Best Practices

We recommend following these security practices:

• Regularly review user access levels
• Remove users who no longer need access
• Ensure each user has their own login credentials
• Periodically audit user activities

Need Assistance?

Our support team is here to help you manage your account users and permissions:

• Regular Support Hours: 9 AM - 5 PM, 7 days a week
• Emergency Support: Available 24/7
• Email: support [at] webops [dot] host
• Support Tickets: Submit a Ticket

Remember, while managing users is designed to be straightforward, our team is always available to help you set up and manage additional users on your account. Don't hesitate to reach out if you need assistance with user management or have questions about access permissions.