Where to sign in

Your client portal is at webops.host/clientarea.php. You can also click "Client Login" in the top-right of any page on our site. The portal works on phones, tablets, and desktops, so the same login gets you in from anywhere.

If you have not signed in yet, the welcome email we sent at signup contains your starting credentials. Lost it? See our guide on resetting your password.

Dashboard tour

Once signed in, you land on the main dashboard:

Everything you need is one click away from the dashboard. Stat cards across the top, products and services in the middle, and shortcuts in the left sidebar.

The dashboard surfaces five things at a glance:

• Your Info card (top-left) shows the company name and address on file. Click Update to change it.
• Stat cards across the top tell you how many services, domains, open tickets, and unpaid invoices you have. Each one links straight to the full list.
• Active Products/Services lists every hosting plan, email account, and add-on you have with us. Click View Details on any one for usage, billing dates, and management options.
• Recent Support Tickets shows your last few support conversations with their current status (Open / Answered / Closed).
• Recent News at the bottom-right is where we announce new features, scheduled maintenance, and product updates.

Updating your profile and preferences

Click your avatar in the top-right and choose Account Details. From here you can change your name, billing address, default payment method, language, phone number, and email preferences. See our dedicated guide on managing your billing preferences for the full walkthrough of what each field controls.

One page, all your account preferences. Change anything and click Save Changes at the bottom.

Billing and invoices

Open the Billing menu from the top nav for direct access to:

• My Invoices: every invoice we have ever issued, with current status and a Pay All button for outstanding balances. Full walkthrough at How to View & Manage Your Invoice History.
• Payment Methods: stored cards or accounts that recurring charges run against.
• Mass Payment: pay multiple invoices in one transaction, useful at year-end or when consolidating overdue charges.
• My Quotes: any quotes our team has prepared for custom work or one-off projects.

Support and tickets

The Support menu in the top nav handles everything support-related:

• Open New Ticket: the fastest way to reach our team. Pick the right department (Support, Billing, Sales) so the ticket lands in front of the right person.
• My Support Tickets: every ticket you have opened, with current status and full conversation history.
• Knowledgebase: searchable library of articles like this one.
• Network Status: real-time view of any active service issues across our infrastructure.

If something is genuinely down or impacting your customers, open a ticket in the Support department and mark it as urgent. Our team monitors the queue 24/7 for urgent issues.

Adding teammates to your account

If a team member or bookkeeper needs portal access of their own, you have two options:

• Invite a User (full or partial portal access with their own login): Managing Additional Users and Permissions.
• Add a Contact (notification-only, no login, just receives certain emails): Managing Your Billing Preferences covers this in the Billing Contact section.

Frequently asked questions

Can I access the portal from my phone?

Yes. The portal is fully responsive. Bookmark webops.host/clientarea.php on your phone and you can pay invoices, open tickets, and check service status from anywhere.

I forgot my password. How do I reset it?

From the login page, click "Forgot Password" and enter your email. We send a reset link that is valid for 60 minutes. Full walkthrough at How to Reset or Change Your Client Portal Password.

Is two-factor authentication available?

Yes, and we strongly recommend turning it on. See Securing Your Client Portal Account for the setup walkthrough.

How do I log out on a shared computer?

Click Logout in the left sidebar (under Shortcuts) or in the avatar menu top-right. The portal also auto-logs-out after 60 minutes of inactivity.

Need help finding something?

If you cannot find what you need in the portal, our team is one ticket away. Email support [at] webops [dot] host or submit a support ticket. Our team is available 9am-5pm, 7 days a week, and 24/7 for emergencies.