1. Introduction
These Terms of Service ("Terms") govern the use of the Managed Email Hosting services provided by Ryan Davis, LLC, trading as WebOps Hosting ("WebOps Hosting", "we", "us", or "our"). By using our email hosting services, you ("Customer", "you", or "your") agree to comply with these Terms.
This agreement is designed primarily for business-to-business email services and is supplemental to the General Terms and Conditions, including the Acceptable Use Policy and the Privacy Policy.
The ordering of Managed Email Hosting services from WebOps Hosting constitutes acceptance by the customer of the General Terms and Conditions and these Email Hosting Terms and Conditions.
Acceptance: By ordering Managed Email Hosting services, you accept the General Terms and Conditions and these specific Email Hosting Terms.
2. Scope of Service
WebOps Hosting provides Managed Email Hosting services designed for business-to-business communications. Our service offers traditional IMAP/POP3 mailboxes with robust security features and comprehensive monitoring.
3. Email Hosting Features
WebOps Hosting provides traditional IMAP/POP3 mailboxes with robust security features, leveraging Plesk control panel to manage outgoing email limitations and prevent unauthorized use. Our service includes monitoring and alerting systems, ensuring a high rate of email deliverability.
Service Features: Traditional IMAP/POP3 mailboxes, robust security features, Plesk control panel, monitoring and alerting systems.
4. Default Email Configuration
Email service is disabled by default on all Managed WordPress Hosting plans, restricting the domain to sending mail only via Sendmail. Customers who require full email services, including sending and receiving emails, can enable this by ordering the Managed Email Hosting Addon. This addon is available at no additional charge but does utilize some of the hosting account's storage.
Default Setup: Email disabled by default. Sendmail only. Managed Email Hosting Addon available for full email services at no additional charge.
5. Spam Policy
We enforce a strict zero-tolerance spam policy. Any violation of this policy, including sending unsolicited bulk emails or spam, will result in the immediate disabling of your mail service. Our Acceptable Use Policy further outlines these restrictions.
Zero Tolerance: Strict anti-spam policy. Any violations will result in immediate service disabling.
6. Prohibited Use
Marketing emails, promotions, newsletters, and similar activities are strictly forbidden on our servers. Failure to comply with this prohibition will lead to immediate suspension of your email services. Our Acceptable Use Policy further outlines these restrictions.
Prohibited Activities: Marketing emails, promotions, and newsletters are strictly forbidden. Non-compliance results in immediate suspension.
7. Customer Responsibilities
7.1 Compliance with Laws
Customers must comply with all applicable laws, including but not limited to CAN-SPAM Act, data protection regulations, and other relevant legal requirements. Customers are responsible for understanding and adhering to best practices regarding email sender reputation and IP blacklisting.
Legal Compliance: Customers must comply with CAN-SPAM Act, data protection regulations, and email best practices.
7.2 Security Measures
Customers must maintain the security of their email accounts, including using strong passwords and monitoring account activity. In the event of any suspected breach or unauthorized use, customers must notify WebOps Hosting immediately.
Security Requirements: Strong passwords, account monitoring, and immediate notification of any suspected breaches.
8. Monitoring and Security
8.1 Outgoing Email Limitations
WebOps Hosting employs Plesk control panel features to set limitations on outgoing emails, thereby preventing the use of our servers for spam or unauthorized activities.
Outgoing Controls: Plesk control panel features prevent spam and unauthorized use of our servers.
8.2 Postfix Monitoring
Our servers utilize comprehensive postfix monitoring and alerting, ensuring that email deliverability remains near perfect globally.
Deliverability Monitoring: Comprehensive postfix monitoring and alerting for near-perfect global email deliverability.
9. Suspension and Termination
9.1 Suspension of Services
WebOps Hosting reserves the right to suspend email services immediately if a customer violates these Terms, particularly the zero-tolerance spam policy or prohibited use clauses. Our Acceptable Use Policy further outlines these restrictions.
Immediate Suspension: Service may be suspended immediately for Terms violations, especially spam policy breaches.
9.2 Termination of Services
WebOps Hosting may terminate email services without notice in cases of severe or repeated violations of these Terms.
Termination Rights: We may terminate services without notice in cases of severe or repeated violations.
10. Limitation of Liability
WebOps Hosting is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities, resulting from the use of our email hosting services.
Liability Cap: Our liability is limited to direct damages only. We are not liable for loss of profits, data, or business opportunities.
11. Changes to Terms
WebOps Hosting reserves the right to modify these Terms at any time. Customers will be notified of significant changes, and continued use of the services following such changes constitutes acceptance of the updated Terms.
Policy Updates: We may modify these terms at any time. Changes are effective immediately upon posting. Continued use constitutes acceptance of revised terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
Legal Jurisdiction: This Agreement is governed by Delaware law, and all disputes will be resolved in Delaware courts.
13. Contact Information
For any questions or concerns regarding these Terms or our email hosting services, please contact us through our Contact Page.
Email Hosting Support
Email Hosting: support [at] webops.host
Abuse Department: abuse [at] webops.host
Legal Department: legal [at] webops.host
Phone: +1 (302) 219-4769
Effective Date: These Managed Email Hosting Terms & Conditions are effective as of November 9, 2025, and apply to all Managed Email Hosting services provided by WebOps Hosting.
