Late Payments: Policies, Grace Periods & Solutions

Introduction

At WebOps Hosting, we understand that sometimes things don't go according to plan. While timely payments help maintain uninterrupted service, we've implemented flexible policies to help you manage unexpected situations.

Payment Due Dates

To help you stay on track with payments:

• Invoices are generated automatically before the due date
• Payment is due by the service renewal date
• Automatic payment attempts occur on the due date if you have a default payment method set up
• Email reminders are sent before payment is due

Grace Period Policy

We provide a grace period to ensure you have time to address any payment issues:

• Services remain active during the grace period
• Multiple payment reminder notices are sent
• Our support team proactively reaches out to help resolve any payment concerns
• You maintain full access to your services during this time

Payment Reminders

Our communication schedule for payments includes:

• Initial invoice notification when the invoice is generated
• Reminder before the due date
• Notice on the due date if payment hasn't been received
• Follow-up communications during the grace period

What Happens If Payment Is Late?

If a payment becomes overdue:

1. The invoice status changes to "Overdue"
2. You'll receive notification emails
3. Our billing team will contact you to help resolve any issues
4. Services remain active during the grace period

Resolving Payment Issues

We offer several options to help resolve late payments:

• Update payment information through your client portal
• Contact our billing team for payment arrangement options
• Request a one-time extension if needed
• Set up a different payment method

Preventing Future Late Payments

To help ensure smooth future payments:

• Keep your default payment method up to date
• Ensure your billing contact information is current
• Monitor your registered email for billing notifications
• Contact us immediately if you anticipate any payment issues

Need Assistance?

Our billing team is here to help with any payment concerns:

• Regular Support Hours: 9 AM - 5 PM, 7 days a week
• Emergency Support: Available 24/7
• Email: support [at] webops [dot] host
• Support Tickets: Submit a Ticket

Having trouble with a payment or need to discuss payment options? Don't hesitate to reach out - we're here to help find a solution that works for you. Our goal is to maintain your services while working through any payment challenges you may encounter.