Security Assurance Terms & Conditions

1. Introduction

These Security Assurance Terms & Conditions ("Agreement") are entered into by and between Ryan Davis, LLC, trading as WebOps Hosting ("WebOps Hosting", "we", "us", or "our"), and the customer ("you" or "your"). This Agreement governs your purchase and use of the Security Assurance services ("Services") provided by WebOps Hosting and is supplemental to the General Terms and Conditions, including the Acceptable Use Policy and the Privacy Policy. The ordering of Security Assurance services from WebOps Hosting constitutes acceptance by the customer of the General Terms and Conditions and these Security Assurance Terms and Conditions.

2. Service Description

WebOps Hosting offers Security Assurance services designed to protect your websites and online assets from security threats. These Services include proactive monitoring, vulnerability scanning, malware detection and removal, firewall management, and security consulting to enhance the overall security posture of your digital environment.

3. Scope of Services

The Services provided under this Agreement may include, but are not limited to:

• Regular vulnerability assessments and security scans to identify potential threats.
• 24/7 monitoring of your website and servers for suspicious activity.
• Firewall management and configuration to prevent unauthorized access.
• Malware detection, removal, and prevention strategies.
• Security incident response and remediation in the event of a breach.
• Consulting services to advise on best practices for securing your digital assets.

The specific Services you receive will be outlined in your service plan and may vary based on the level of security assurance you have selected.

4. Customer Responsibilities

To ensure the effectiveness of the Security Assurance services, you agree to:

• Provide accurate and up-to-date information about your digital assets and infrastructure.
• Implement recommended security measures and best practices as advised by WebOps Hosting.
• Promptly inform WebOps Hosting of any known security incidents or vulnerabilities.
• Maintain backups of your data and ensure recovery processes are in place.
• Keep your software, applications, and systems up to date to reduce the risk of vulnerabilities.

5. Security Incident Response

In the event of a security incident, WebOps Hosting will take immediate action to contain and mitigate the threat. This may include isolating affected systems, removing malware, and applying security patches. WebOps Hosting will work closely with you to restore normal operations as quickly as possible. You agree to cooperate fully during the incident response process and provide any necessary information or access to facilitate the investigation and remediation.

6. Limitations of Service

While WebOps Hosting provides comprehensive security measures, no system is entirely immune to threats. Therefore, WebOps Hosting does not guarantee that all threats or vulnerabilities will be detected or prevented. The effectiveness of the Services depends on your adherence to best practices and the implementation of recommended security measures.

7. Service Availability

WebOps Hosting strives to ensure continuous availability of the Security Assurance services. However, the Services may be temporarily unavailable due to scheduled maintenance, upgrades, or unforeseen circumstances. WebOps Hosting will make reasonable efforts to notify you of any planned downtime in advance.

8. Limitation of Liability

To the maximum extent permitted by law, WebOps Hosting shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the Security Assurance services, including but not limited to loss of business, revenue, profits, or data, even if advised of the possibility of such damages. Our total liability under this Agreement shall not exceed the amount paid by you for the Services in the 12 months preceding the event giving rise to the claim.

9. Termination

Either party may terminate this Agreement at any time by providing 30 days' written notice to the other party. WebOps Hosting may also terminate this Agreement immediately if you breach any of the terms of this Agreement or fail to pay the applicable fees. Upon termination, WebOps Hosting will cease providing the Services, and you will remain responsible for any fees due through the termination date.

10. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the state of Delaware, without regard to its conflict of law principles. Any disputes arising out of or in connection with this Agreement shall be resolved in the courts of Delaware.

11. Amendments

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website, and your continued use of the Services constitutes acceptance of the modified terms.

12. Contact Information

If you have any questions or concerns about this Agreement, please visit our Contact Page.